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When you visit website (hereinafter: Website), we obtain the Personal Information that you voluntarily communicate to us. We request information, which may include your name, address, telephone number, email address, gender or credit card information, when you make a purchase, when you request a catalogue, when you request to receive communications, when you register to become a DellaLo’ member or when you participate in any other website service.

If you register as a DellaLo’ member and if you expressly agree to receive customized e-mail communications, we will use your personal data to create a user profile. In this context, we may combine the personal information you provide us online with other information coming from other sources, transactions and communications collected or treated by DellaLo’.

Such information may include data originating from the Website, direct mail, online and offline events, online and offline contests or online marketing.


Once you have registered as a DellaLo’ member, the personal information you voluntarily provided us will be stored in our central database.

Furthermore, like many other websites when you browse our Website, we use cookies and pixel tags in order to improve navigation and gather aggregated data on the website traffic, to identify trends and process statistics.


For more information, see the paragraph on “cookies and pixel tags” below.

Finally, if you publish posts massages about DellaLo’, or if you directly communicate with DellaLo’, through social networks, we may collect and process the data contained in these posts or in your public profile in order to answer any possible question or request you send to our Customer Service and to track, as well as to influence, public opinion on DellaLo’.




Exchange of information;

The personal information that you voluntarily provide to us on our Website will be used exclusively for those purposes for which they were specifically collected, such as the execution of your purchase order, participation in special offers, receiving information, etc.. We may also use this information and any information collected through cookies or pixel tags in order to improve our Website, to prevent or detect fraud or abuses of our Website, to allow third parties to perform various technical, logistical or other functions/tasks on our behalf.


In addition, we may use any personal information collected about you through our Website to personalize your Website experience and to allow us to deliver the type of content and product offerings in which you or our consumers are, in general, more interested, or to communicate with our customers.


We may disclose specific information on government request, in response to a judicial order, when required by law or to protect the rights, property or safety of one’s self or others. We may share information in order to avoid illegal use of the Website, to avoid violation of the Terms of Use, or to defend ourselves against third-party claims. We can also share information with companies that assist us in the protection and/or investigation of frauds (for example counterfeiting). We do not provide this information to these agencies or companies for advertising or commercial purposes.



In order to carry out our business activities, third parties (e.g.: credit card companies, shipping companies, service providers for the customer) can process your data, but only to the extent necessary to manage DellaLo’’s business. We have put in place procedures that ensure that third-party companies take your privacy into consideration.

We do not sell, market, share or transmit your personal data to any third party other than DellaLo’’s third parties involved in the processing activity.



If you choose to select this option, your activity on the Website will also be made available to social networks such as Facebook, Instagram or Twitter. Please read the privacy policy of these social networks because your activities on the Website published on these platforms will no longer be subject to DellaLo’’s privacy policy.



DellaLo’ receives and stores information from your browser when you visit the Website and DellaLo’ may use different methods, such as cookies and pixel tags, to collect this information.



A cookie is usually a small piece of information sent by a website, which is stored in the user’s browser as it navigates the website. HTTP cookies can either be stored only for as long as the user is on the site in question (session cookies) or, they may remain stored in the user’s browser for a set period of time regardless of the duration of the current session (persistent cookies). Cookies work in combination with the content of the website itself, to collect and store information. Cookies cannot carry viruses or install malwares.


The cookies that are set by the website domain that the user is visiting (identified by the domain name shown in the address bar) are called first party cookies. First party cookies are generally used to remember the user when he/she moves from one page to another, or when he/she returns to the website on subsequent visits. These cookies can only be read by the domain that enabled them.


The cookies that are set by different domains appearing in the address bar are called third-party cookies. Third-party cookies are used to track users across different websites, such as for sending advertising messages tailored to the interests of each user.


A Web Pixel is a generally transparent graphic image, usually no larger than 1 pixel x 1 pixel, included in a web page or in an email, which is used to control the behaviour of the user that is visiting the website or that is sending emails. Web pages can use web beacons for many purposes, including analysis of the use of the website, advertising, auditing and reporting, and customizing content and advertising. These mechanisms are usually called web beacons, tracking bugs and pixel tags.



We use cookies and pixel tags to follow – only in aggregate form – the use of the Website by our customers and to understand their preferences (such as, for example, the country and the choice of language). .

This allows us to provide our customers with services or to improve their Website experience.

In addition, we use cookies and pixel tags to obtain aggregate information about the Website’s traffic and interaction, to identify trends and to make statistics, etc., in order to provide better Website navigation and better tools in the future. We may enter into agreements with third parties to support us in collecting information, but such third parties are not authorized to use the information we collect, except to help DellaLo’ to perform and improve its business.

Generally speaking, cookies on the Website can be divided into three categories:

  • Strictly necessary cookies - These cookies are always enabled and are necessary for the website functionality. These include cookies that allow the user to be remembered when he/she is navigating the Website, within a single session or from one session to another. These cookies help to ensure that the shopping cart and checkout process work smoothly, as well as providing assistance in case of security problems and compliance with the regulations.
  • Functional and performance cookies - These analytic cookies allow us to improve the Website functionality and tracking is done anonymously. They also help us to identify DellaLo’ products that we can recommend to each user. In some cases, these cookies improve the speed with which we can process the user request, also allowing us to remember the preferences selected by the user, facilitating users to connect with their social networks. Disabling these cookies may lead to display advertisements that are not interesting for the user and slow down the website performance. The user may also not be able to effectively share content with Facebook, Twitter or other social networks.
  • Advertising cookies - These cookies collect information to make advertisements more specific to the user’s interests, both inside and outside DellaLo’ Website. The data collected are anonymous; they are not related to personal data that you may have shared with DellaLo’. Disabling these cookies may lead to display advertisements that are not interesting for the user.


The user can choose to be notified by the computer every time a cookie is sent, or he/she can choose to disable all cookies. This can be done via the browser settings. Since each browser has slightly different functions, it is necessary to check on the browser’s help menu to understand how to properly change the settings related to cookies. If the user disables cookies, he/she will not have access to many features that make this Website more efficient and some of our services will not work properly. Moreover, since cookies are used to identify the products in the shopping cart during the purchase order procedure, it will not be possible to submit orders.

DellaLo’ also collaborates with other companies that use tracking technologies to provide Internet advertisements on our behalf. Such companies may collect information, which does not allow the user’s personal identification, when he/she visits our Website and when he/she interacts with our communications, including advertising.




The user has the right to revoke the consent given regarding the processing of his/her personal data. Furthermore, the user has the right to access his/her data and to modify or delete them in the event that such data, as stored by us, are incorrect or in some way illegitimate.

To change the registration (e-mail) or to stop receiving communications from DellaLo’, the user is asked to inform us by modifying his/her preferences in the “view or edit my profile” section on the Website. Please note that due to the scheduling of sending emails, the user may receive messages that had already been scheduled.

To delete from our database all the information on his/her DellaLo’ online account, the user shall access the “view or edit my profile” section on the Website and click on “delete my profile”. It is specified that if the user requests the deletion of his/her account information from our database, we may retain information on individual sales transactions, in order to complete such transactions or to keep a copy of the same. This information does not contain credit card details.



Changes to our privacy policy  

If we decide to change our Privacy Policy, we will post the changes on our Website. We advise you to check regularly if our Privacy Policy has been changed. This Privacy Policy was last amended in September 2015.

Questions and comments;

We welcome any questions or comments on privacy. Please write to our Customer Service: