Order return after delivery

Defects

The user is entitled to return the items delivered in case of defects or non-compliance with the order after having received them. The return term is 60 days from the date on which the defect was found. This clause does not affect the user’s rights under the law. If the user’s complaint is justified, DellaLo’ will refund the purchase price and any shipping costs. For all specific information on the return procedure, please refer to the After-Sale Support section.

Custom garments

In relation to the Custom garments, the return/refund is not allowed if the customers is not satisfied about the colors/fabric combination or about the leotard’s design/details. The return/refund is only possible in case of manufacturing fault referable to the Company.

Exercise of the right of withdrawal

If, for any reason, the user is not satisfied with the items ordered, he/she can return them within 30 calendar days from the delivery date, without any justification, provided that:

  • Items have not been worn, washed or used in any way;
  • Items are complete and intact without stains, tears, holes, split seams or other damages;
  • Items have not been altered;
  • Products must be returned in their original packaging;
  • Products must be sent to the workshop in one shipment
  • Products must be returned with all tags, labels, warranty seals originally affixed
  • Products must be delivered to the carrier within thirty (30) working days from the date products were received. Garments must not have been washed or used in any way (it is allowed to try the garments to check their size or their fit, unless otherwise indicated, but it is forbidden to wear them);
  • Items are complete and intact without stains, tears, holes, split seams or other damages;
  • Items have not been altered.


If the user informs DellaLo’ about his/her intention to return a product, our Company will refund the payments received, in any case, no later than 30 days from the date on which we are notified of the user’s decision to exercise his/her right of withdrawal.

Our Company reserves the right to withhold reimbursement until receipt of the items.

 

It is specified that:

 

  • in case of order return without defects:
  • the refund does not include the shipping costs already paid;
  • the return cost will fully be borne by the user;
  • in any case, in the case of customs duties, these will always be charged to the user.

 

The order must be shipped to the address:

DellaLò Srl 

Via Garian, 42 - 20146 Milan, Italy

 

Refund Terms & Conditions
After the return of the products, the Seller will perform the necessary checks on the products’ compliance. If the checks are successful, the Seller will send the Customer an e-mail to confirm that the returned products have been accepted.
Regardless of the payment method used by the Customer, the refund is issued by the Seller in the shortest time possible and in any case within thirty (30) days of the date the Seller received the items.

In the event that the right to cancel is exercised where the recipient of the goods specified in the Order Form and the person who paid for them are not the same person, in any case, the refund of the sum will be issued by the Seller to the person who made the payment.

Availability