Terms & Conditions
DellaLo’ S.r.l. (hereinafter: DellaLo’) tax code and VAT number 04712560285, with registered office in Milan Via Labus Giovanni 17, 20147 MI, is registered at the Milan Register of Companies with the number MI-2049174 and a share capital of 15,000 €. DellaLo’ is a company manufacturing clothing and accessories for dance (hereinafter: Items), also providing its customers with the possibility of customizing them, thanks to a wide range of details (better specified below) to manufacture the items. The production is 100% made in Italy: from raw materials to cutting and sew. All items are handcrafted in the Milan laboratory:
Via Garian, 42 -20146 MI.
CONDITIONS AND REQUIREMENTS TO PURCHASE / PLACE AN ORDER
To place an order on the Website, customers will be required to:
- Have the minimum age required by law and, in any case, not less than 16 years.
- Being a consumer (hereinafter: User). Business entities are not allowed to purchase products for resale purposes. Business customers are invited to contact our Customer Service, by sending an email to: firstname.lastname@example.org or calling +39 (0) 246516641 (at the ordinary cost of a phone call).
The conditions are:
- The terms of sale are intended exclusively for consumers (in the sense attributed to the term by law and jurisprudence) that purchase on their behalf.
- The terms of sale apply to orders placed for items available on the Website by consumers coming from all over the world.
OUR CUSTOMER SERVICE IS AVAILABLE
By phone at the number +39(0)246516641 (at the normal cost of a phone call) from Monday to Friday from 9:30 to 13:30 and from 14:30 to 17:30. Directly on our website, sending a request in the “Contact us” section. By email: email@example.com
To send an order to DellaLo’, customers shall have an e-mail address and it may be required to set the browser options to accept (functional) cookies and pop-ups to have access to all website features, including the creation of custom items, the adding of items to the cart and the completion of the purchase process.
THE FOLLOWING PURCHASE METHODS ARE AVAILABLE ON THE WEBSITE
Ready To Wear: an accurate selection of prêt-à-porter items and finished garments ready to be worn. Sizes and fits of these items will be predefined and will be marketed in accordance with the current price list.
Custom Made: an online catalogue will allow the customer to create products by choosing between different options: models, fabrics, inserts, sleeves, necklines, edges, details and sizes. To place an order using this method, it is necessary to fill in the form available in the relevant section and send it to firstname.lastname@example.org. The customer will be immediately contacted and will receive the quote for the ordered items. Delivery times will be communicated with the quote and will be calculated according to the ordered items.
Tailoring (DellaLo’ World): customers can send us their sizes using the form to be requested by e-mail to: email@example.com, asking for the manufacturing of custom-made items. This service includes our models in all their versions and possible customizations, but we can also manufacture items according to drawings and/or pictures sent by the customer. To respond to these requests, the customer will be personally contacted by the designer Lorella Ferraro and the price will be agreed upon, based on the request.
IT IS VERY SIMPLE TO PLACE AN ORDER ON THE WEBSITE
- Choosing the product to be purchased;
- Add the product to the cart;
- Move to the checkout section;
- Registering as a new user or as a guest;
- Selection of delivery methods and billing options;
- Check the order;
- Send the order;
- Receive the online order confirmation.
By clicking on the “Buy now” button at the end of the purchase procedure, the order becomes binding. By clicking on the “Buy Now” button, the user places the order, and he/she commits to pay the amount which is indicated on the final page of the checkout. When we receive the order, an order confirmation will be automatically generated on the Website; the confirmation will include the order number and the list of the purchased items. At this point, the purchasing contract comes into existence. A copy of the automatically generated order confirmation, as well as any subsequent order modification, made by the user and accepted by DellaLo’, will be sent to the user’s email address. We recommend you print or download a copy of these general conditions for future reference.
OUR RIGHT TO REJECT ORDERS OR TO CANCEL PURCHASES
The processing of all orders placed on the Website is subject to the time required to manufacture the purchased items (in the case of customization and tailoring) and to the items availability in the Ready to Wear collection. To the extent permitted by law, DellaLo’ expressly reserves the right to reject orders or to cancel the purchase contracts after the automatically generated order confirmation has been sent. Rejection or cancellation may occur in the following cases, including but not limiting to:
- The product is not available / in stock (amounts received will be reimbursed);
- The billing details provided by the user are not correct or not verifiable;
- The order is flagged up by our security systems as an unusual or potentially fraudulent order;
- The order was sent by the user with an automatic software or system, such as BOT, SCRIPT or any other means using a similar mechanism;
- Payment by bank transfer is not received within 10 calendar days from the order acceptance;
- We have reason to believe that the user is under the minimum age requested by current applicable law;
- We have reason to believe that the user is a reseller;
- There was an error in the price displayed on the Website;
- We are not able to deliver to the address provided by the user;
- In the event of misspelling, errors in the price list or other errors or mistakes in the Website information.
PAYMENT METHOD AND PRICE LIST
Processing of payments
In the case of payment by credit/debit card, the amount will be deducted from the bank account as soon as the order is processed. In the case of payment by bank transfer, the delivery (or manufacturing in the case of custom items) will be agreed upon after receipt of payment. This procedure can take several days. If the payment is not received within 10 calendar days after the order is sent, the purchase will be automatically cancelled. Payments can only be processed in the presence of verifiable billing information. The ownership of the product remains with DellaLo’ until receipt of the full payment.
The available payment options are:
- Bank transfer: if this payment option is chosen, the customer shall make a bank transfer to the bank details shown below. Proof of payment is determined by the crediting of the amount to the Seller’s bank account. As proof of payment, the Seller reserves the right to accept the transfer coupon, sent by e-mail at the address: firstname.lastname@example.org
BANK ACCOUNT DETAILS:
Bank: Intesa San Paolo
Beneficiary: Dellalo' S.r.l.
PAYMENT METHODS OTHER THAN THOSE INDICATED ARE NOT ACCEPTED
You are invited not to use payment methods other than those provided. Otherwise, DellaLo’ shall not be liable for any loss or other damages resulting from such an attempt.
PRICES AND CURRENCY
- Shipping costs are applied according to the order.
- Prices are indicated in Euros (€).
The total price shown on the final Checkout page includes shipping costs. This price is indicated on the order confirmation which we recommend to print or download for any future reference.
In case of payment by credit card, the amount of the entire order will be indicated on the statement of account in the local currency.
Prices of Ready-to-Wear items are those indicated on the Website. Prices may change from time to time, but these differences do not affect orders already confirmed with an order confirmation.
To view taxes and shipping costs, users shall go to the Checkout page, where these details are provided on the item list in the cart. Custom Made and Tailoring (Tailored items)
As far as custom and tailor-made items are concerned, the price will be communicated and agreed upon with the customer by e-mail, after the final confirmation of the model and the fabrics that will be used for its manufacturing. The quote, including taxes, timing and shipping costs, will be sent to the customer immediately upon receipt of the order request.
SHIPMENT & DELIVERY
Delivery: Time and place:
DellaLo’ ships the items purchased from the Shop with express delivery. The Estimated Ship Date is the day we expect the product to be shipped to you, usually, it takes 15 business days from the payment date. Now keep in mind this is an estimate so your order may ship a few days before or after this date. Once the product is shipped it will take 2-3 business days to arrive at your door. Deliveries take place from Monday to Friday.
For the purchase of custom items, DellaLo’ communicates delivery times upon receipt of each individual order. This information will be immediately displayed after the order confirmation, before completing the purchase.
Deliveries take place from Monday to Friday, with the exception of weekdays that in Italy are: January 1st and 6th; April 25th; May 1st; June 2nd; August 15th; November 1st; December 8th, 25th and 26th.
TAXES AND OTHER CHARGES
In the case of international shipping, DellaLo' Milano Srl is not required to know about other possible duties. Any sales tax, duty, custom or any other tax, fee or charge of any nature whatsoever imposed by any governmental authority of the shipping Country, shall be paid by the Customer in addition to the prices quoted or invoiced. In the event DellaLo' Milano Srl is required to pay any such tax, fee or charge, the Customer shall provide, therefore, the full refund of it.
RETURN AND CANCELLATION
Order cancellation before delivery:
The user can cancel any order of non-custom items (Ready-to-Wear) without any charge and without providing any justification, provided that the order has not yet been sent.
The user can cancel any order of non-custom items (Ready-to-Wear) without any charge and without providing any justification, provided that the order has not yet been sent. Our Company initiates the processing of online orders almost immediately. If the user intends to cancel an order, he/she shall write to our Customer Service within 24 hours from the order placement: email@example.com
Our staff will process the order cancellation. In case the request is accepted, the user will receive an email and the cancellation will not involve any additional charge. If it is not possible to cancel the order, the ordered items will be delivered to the user and the user has the right to return them, in accordance with the procedure below.
Custom orders cannot be cancelled if manufacturing, which will take place after quote confirmation, has already begun;
ORDER RETURN AFTER DELIVERY
The user is entitled to return the items delivered in case of defects or non-compliance with the order, after having received them. The return term is 15 days from the date on which the defect was found. This clause does not affect the user’s rights under the law. If the user’s complaint is justified, DellaLo’ will refund the purchase price and any shipping costs. For all specific information on the return procedure, please refer to the After-Sale Support section.
EXERCISE OF THE RIGHT OF WITHDRAWAL
If, for any reason, the user is not satisfied with the items ordered, he/she can return them within 15 calendar days from the delivery date, without any justification, provided that:
- Items have not been worn, washed or used in any way;
- Items are complete and intact without stains, tears, holes, split seams or other damages;
- Items have not been altered;
- Products must be returned in their original packaging;
- Products must be sent to the workshop in one shipment;
- Products must be returned with all tags, labels, and warranty seals originally affixed;
- Products must be delivered to the carrier within thirty (30) working days from the date products were received.
- Items must not have been washed or used in any way (it is allowed to try the garments to check their size or their fit unless otherwise indicated, but it is forbidden to wear them);
- If the user informs DellaLo’ about his/her intention to return a product, our Company will refund the payments received, in any case, no later than 30 days from the date on which we are notified of the user’s decision to exercise his/her right of withdrawal.
Our Company reserves the right to withhold reimbursement until receipt of the items.
It is specified that in the case of returned items without defects:
- the refund does not include the shipping costs already paid;
- the return cost will fully be borne by the user;
- in any case, in the case of customs duties, these will always be charged to the user.
Product changes are not currently possible, but users can choose to return the ordered items as indicated in the previous paragraphs. To receive a product in a different colour or a different size/fit, it is necessary to place another order on the website.
INFORMATION ON REFUNDS
If the Right of Withdrawal is exercised following the procedures and terms indicated in this article, DellaLo’ Milano shall refund the customer any amounts already collected for the purchase of the returned products.
The amounts will be refunded in the shortest possible time and, in any case, within thirty (30) days from the date on which the Seller became aware of the exercise of the right of withdrawal by the consumer. The Seller will activate the refund procedures once the correct execution of the terms and conditions set out above has been verified.
If the methods and terms for exercising the Right of withdrawal have not been complied with, as specified in this paragraph, the customer will not be entitled to a refund of the sums already paid to the Seller at the time of the Order.
In any case, the customer may opt to have the items returned to him/her, at his/her expense and in the same condition in which they were returned to the Seller. Otherwise, the Seller may retain the products, in addition to the sums already paid for their purchase, waiting for the customer to pay the amount for the new shipment, as calculated by DellaLo’.
REFUND TIME AND CONDITIONS
After the product return, the Seller will perform the necessary checks on the products’ compliance. If the checks are successful, the Seller will send the Customer an e-mail to confirm that the returned products have been accepted.
Regardless of the payment method used by the Customer, the refund is issued by the Seller in the shortest possible time and, in any case, within thirty (30) days from the date the Seller received the items.
In the event that the right to cancel is exercised where the recipient of the goods specified in the Order Form and the person who paid for them are not the same person, in any case, the refund of the sum will be issued by the Seller to the person who made the payment.
In accordance with Regulation (EU) No. 524/2013 of the European Parliament and of the Council of 21 May 2013 on online dispute resolution for consumer disputes (ODR Regulation), the consumer can use the online platform for dispute resolution (ODR) available at the following web address: ec.europa.eu/consumers/odr. The ODR platform is a tool provided by the European Commission that allows consumers and traders to resolve disputes arising from online purchases or service contracts out of court.
Our email address for any complaints is firstname.lastname@example.org. We will make every effort to respond to all inquiries within 10 working days.
The consumer also has the right to lodge a complaint via the Online Dispute Resolution (ODR) platform, which can be accessed directly through the following link: ec.europa.eu/consumers/odr.
We remain available for any clarification or additional information regarding the ODR clause and online dispute resolution processes.
Considering all the possible options, DellaLò does not guarantee that the chosen colours/materials do not discolour or fade. It may occur that, if light colours are matched with dark colours, there will be a slight loss of the darker colour to the detriment of the lighter colour. DellaLò will neither reimburse nor replace these items. The advice is to carefully follow the washing instructions:
Hand wash only in cold water. Use a mild detergent. Do not iron. Do not wear garments for a long time in “extreme” conditions. Body temperature and sweat may cause discolour or fade.
The fabrics might be subjected to a dye bath in order to get the available range of colors. The Company is not responsible for the slight difference of shades in relation to the same color that the aforementioned dye bath might cause.
Our size chart is based on the standard sizes for the type of product we offer. Every human body is different, and so all items will not fit the same way. Please carefully check the size chart before ordering one item.
To the extent allowed by applicable law, in the event that DellaLo’ does not comply with these general conditions, the Company will be liable for any losses or damages to the user that are a predictable consequence of the violation of these general conditions, or in the case of negligence by the Company. “Predictable” means losses or damages that are a clear consequence of the aforementioned violation.
Although we have taken the utmost care in developing this website, the information, texts, documents, graphics and any other information therein may contain errors or be otherwise incomplete or inaccurate.
To the extent allowed by applicable law, our Company will not be liable for any loss or damage caused by viruses or other technologically harmful material that may infect your computer equipment, computer programs, or other materials owned by the user due to his/her use of the Website or his/her downloading of any content posted on the Website itself or on any website connected to it or caused by errors or incompleteness of the Website.
Despite the use of security technologies and encryption, the security of data and payments transmitted via the Internet or by e-mail cannot be guaranteed. Our Company cannot be held liable for any damages, as a result of using electronic means of communication.
If the user has suffered damage as a result of the Company’s activities related to the purchase of the Items on the Website, to the extent allowed by applicable law, the Company’s liability will be limited to:
- damage to items or other materials, except for inappropriate use of items or washes that do not comply with the instructions on each product;
- reasonable and demonstrable costs incurred by the user to detect the cause and the amount of damages referred to in the first paragraph.
To the extent allowed by applicable law, the maximum compensation for the aforesaid damages will be (if applicable) the purchase price of the items involved.
Our Company cannot be held liable for any damages suffered by third parties as a result of the use of our Items. Our company assumes no responsibility for damages suffered by the user as a result of improper use of our products.
Nothing contained in these Terms & Conditions excludes or limits our Company’s liability for the death or personal injury resulting from negligence, fraud or false fraudulent statements by our Company, or on the basis of any liability that cannot be excluded or limited under Dutch law and/or other applicable law.
To the extent allowed by applicable law, our Company excludes all conditions, guarantees, statements or other terms that may apply to the Website or its contents, of an implicit or explicit nature.
Please note that our Company is providing its Website for domestic and private use only. The user agrees not to use the website for any commercial or business purposes and our Company cannot be held liable for any loss of profit, emerging damage, business interruption or loss of business opportunities.
INTELLECTUAL PROPERTY RIGHTS
DellaLo’ holds all intellectual property rights on the Website and on any material published therein. These products are protected by copyright laws all over the world. All rights reserved.
The user may print a copy and may download extracts from the pages of the website only to the extent necessary to transmit an order to our company or to use the Website as a purchase resource.
The user is not allowed to modify the hard copy or digital copies of any materials printed or downloaded in any way and the user cannot use any illustrations, photographs, video or audio clips or any graphic element separately from the text accompanying it.
DellaLo’ status as owner of the Website contents must always be acknowledged.
The user shall not use any part of the Website contents for commercial purposes, without first having obtained a license from DellaLo’.
If the user prints the Website contents in violation of these Terms, the user’s right to use the Website will terminate immediately and the user, at our Company’s discretion, shall return or destroy any copies of the materials that have been carried out.
APPLICABLE LEGISLATION, JURISDICTION AND COMPETENCE
The present Terms & Conditions and all disputes arising in connection with these Terms & Conditions, including those concerning the validity of the information or the use of the Website or any purchase on the Website are governed by Italian law.
Our Company does not guarantee that the Website or any of the content posted on the Website is always available or is available without interruption. Access to the Website is permitted on a temporary basis. Our Company may suspend, withdraw, terminate or vary all or each Website component without notice. Our Company cannot be held liable towards the user for the Website unavailability at any time or for any period.
USER’S ACCOUNT AND PASSWORD
OTHER IMPORTANT CONDITIONS
Each of the points of these Terms & Conditions is applied separately. Where a court or other relevant authorities consider that one of these points is illegal or unenforceable, the remaining points will remain in force and will clarify their effects.
If our Company does not require specific fulfilment of obligations assumed by the user under the present Terms & Conditions or does not enforce its rights against the user, or does not do so in good time, this should not be interpreted as a waiver of our Company’s rights towards the user and even as indicating that the user is not obliged to fulfil his/her obligations. In the event that our Company waives the right to invoke a breach of the user, this will be possible only in writing and this waiver shall not be interpreted as a waiver to invoke any other breach of the user.